Policies

The client – practitioner relationship

Yovi’s herbal is a professional practice following the ethical framework of National Institute of Medical Herbalists (https://www.nimh.org.uk/about-nimh).

The practitioner always ensures to maintain a professional relationship with the client and works in their best ability to not allow any actions, which may be perceived as indecent assault or harassment.

The treatment and management plan will be discussed with the client before commencement of the treatment. The client should feel free to ask any questions about their treatment.

The practitioner actively recognizes their own professional limits, for this reason they may advice referral if the client’s condition is out of their competence or this may further complement their health.

The practitioner keeps the right to refuse or stop a treatment if one of the following occurs:

If the practitioner acknowledges own limitations of treatment

If the client: Exceeds professional boundaries, appears emotionally unstable and acts aggressively or in a threatening manner.

The client has the right to stop the treatment and consultation at any time.

Confidentiality

Any personal information gathered during consultation will not be disclosed to a third body without the client’s written consent, unless required to do so by law. A clear record will be kept of all sessions, which will be stored in a safe and secure manner. Those records will not be disclosed to anyone other than the individual concerned and will be kept in accordance with the Data Protection Act 2018.

Payment policies

Payment accepted: Cash, Cheque, Debit/Credit Card and PayPal

After each appointment you will be asked to pay a consultation fee. Once a management plan and herbal treatment have been evaluated, you will be expected to pay for your herbal treatment before it has been despatched or collected.

Concession: Children under the age of 16 are entitled to 20% discount on consultation and herbal medicine fees.

Cancellation policy: A minimum of 24 hours’ notice must be given prior to cancelling an appointment. Failure to do so will result in a £15 charge.

Refunds: No refund of consultation and medicine fees

Running Late:

One of the goals of “Yovi’s Herbal” is to build a strong and professional communication with their clients. If the client is running late to an appointment they must give the practitioner a call to notify of their latenes. However, if the client is more than 15 minutes late, their appointment may be cancelled and re-arranged (depending on the day to day circumstances).

Compliance with local authority and national regulations

The practice complies with local authority regulations and national legislations.

Complaints procedure

Yovi’s herbal highly values client’s opinion and will respond to any criticism and complains promptly and constructively.

The client may send us an e-mail or communicate any concerns or complaints to the practitioner on your next appointment.

Communication with other professionals:

Our services are not an alternative to orthodox medical advice.

We are aware of and respect the rights of other health practitioners.

If appropriate we will ask a client if they have seen a doctor concerning their condition, and if not, advise them to do so.

We accept that if a doctor refers a patient to us, the doctor remains responsible for the patient’s health.

If a doctor refers a patient to us, we will keep the doctor informed of any progress.

We will not countermand or obstruct any treatment prescribed by a doctor.

Newsletters and Reminders

Once in a while we might send you information on special offers or interesting information of general well-being. We are also sending reminder text messages (and nothing else) for your next appointment